Who is responsible for paying the excess in case of an insurance claim?

As of 29th November 2008, the Sectional Title Act has been amended, wherein prescribed management rule 29 (4) states now that “The owner of section is responsible for any excess payment in respect of his or her section …….unless the Body Corporate has by way of a special resolution determined that they will cover excess payments in respect of specified damage”.

This means the owner has to pay the excess to the Body Corporate or directly to the insurance company before the claim will be approved.

Most insurance companies have call centers which have been set up to deal with for instance geyser claims. In most cases, no or a reduced excess is payable if the owner contacts the call center and reports the claim directly through such a hotline.

It is advisable for sectional title trustees to circulate the information of the insurance policy including the name of insurance, policy number, information about the excess, and contact no of the call center to all owners.